Employee Heroes

Sharon Harris, Package Handler

Focus and teamwork. That’s how Sharon Harris gets her job done as a package sorter at UPS’s facility in Greensboro, North Carolina.

Sharon is responsible for scanning and sorting packages after they’ve been unloaded from inbound tractor trailers. Based on the scan, she quickly sorts each package toward one of three destinations bound for package car loading.

Beyond Sharon’s position sorting packages for UPS’s sunrise shift, she also has a full-time career outside of UPS. Financially motivated to expand her role at UPS, Sharon explains, “Where are you ever going to find a part-time job where you get paid weekly with great benefits? And it’s a very good company. Once you get in here, you try to stay in here.”

“I watch my surroundings and I learn. It’s very important to have teamwork. You can’t do this work by yourself. It’s too physical. You can’t do it yourself. There’s no need for you to try to be Wonder Woman. Somebody will always help you,” Sharon says.

She joined the military right after high school at age 19 and served 23 years driving tractor trailers for the military, doing two tours in Iraq. She retired in 2004. “The military really prepared me for this type of physical labor. I learned discipline, leadership, courage. It taught me to deal with different type of people all over the world.”

If she had to describe UPSers in one word? “Awesome. This company is so huge, and whenever I get the monthly magazine in the mail and I read about all the people working around the world at UPS, it’s amazing … what we do. I’m also a United Way giver and UPS is big in that. I like giving. It’s the right thing to do.”

Sharon holds the records for the most accurate scans—only one bad label slap (putting the wrong label on a package) out of 1 million. “I had no idea. They brought it to my attention on the sort line. I wasn’t counting, I was just doing my job.”

Did You Know?

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With a presence in every state and community in the country, UPS moves 6 percent of U.S. GDP through our system every day.

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UPS has a long-standing promote-from-within policy—in fact, more than 70,000 current full-time drivers were once part-time employees.

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In March 2013, UPS made a commitment to hire 25,000 veterans over the next five years. In April 2014, UPS increased its commitment to 50,000 hires. At the end of February 2017, UPS was at 131 percent of its hiring goal, having hired more than 67,000 returning veterans.